Track your order

Enter the order number from your confirmation email with the billing email address you used, and the form below shows where the parcel has reached. Clock Decor also sends the carrier’s own tracking link by email and SMS the moment your clock is collected.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What each stage means

  • Processing — confirmed and on the packing bench. Handling runs 2 business days, including the movement check and the box-in-box wrap.
  • Dispatched — collected and scanned by the courier. Tracking goes live from here.
  • In transit — moving between hubs. Expect 3–9 business days; metro PIN codes land at the faster end.
  • Out for delivery — with the rider today. Keep the phone reachable, and the amount ready if you chose Cash on Delivery.

When tracking stops moving

A day with no new scan usually means a hub transfer, and it is not a problem. If nothing changes for more than 48 hours, or a failed delivery attempt appears that nobody made, email checkout@clockdecor.shop with your order number. We raise it with Blue Dart / DTDC ourselves rather than sending you to a helpline.

The windows we work to

Order to doorstep is normally 4–11 business days. Hill and island PIN codes can add a day or two on the last leg. Everything ships from Lucknow, Uttar Pradesh, Monday to Saturday.

When the box arrives

Record a short video as you open it. Glass claims are settled on that clip within 48 hours of delivery, at our cost — it is by far the fastest route if a lens has cracked in transit.