Privacy Policy
Clock Decor keeps the least personal data that will get a clock to your door and let us help afterwards. This page sets out what we hold, why, who else sees it and what you can require of us. It follows the Digital Personal Data Protection Act, 2023 (DPDP Act 2023) and the Information Technology Act, 2000 (IT Act 2000) together with the rules made under them.
What we collect
- Order details: name, delivery address with PIN code, phone number, email address and the items ordered.
- Messages: the emails and form messages you send, so a reply can pick up where the last one ended.
- Basic site analytics: aggregated pages-visited and device data, used to fix what is slow or unclear.
We never ask for date of birth, gender, income, PAN or Aadhaar, and we do not buy personal data from third parties.
What never reaches us
We do not store card numbers, CVV codes, UPI PINs or banking passwords, and we do not accept card payments at all. UPI authorisation happens inside your own app; Cash on Delivery is settled with the courier. Those credentials never touch our systems.
Why we hold it
To confirm and pack the order, let the courier deliver it, handle a return or refund, answer your questions, detect fraud and meet record-keeping obligations under Indian law. We do not profile customers and we do not sell or rent personal data.
Who we share it with
Only where the order cannot happen otherwise: the delivery partner gets your name, address and phone number; the UPI payment provider gets what it needs to process payment. Our site and email are hosted by providers who process data on our instructions. Anything else is disclosed only where the law requires it.
Cookies
Cookies keep the cart intact between pages, remember preferences and give us anonymous usage statistics. You can block or delete them in your browser; the cart and checkout will not work properly without the essential ones.
Retention
Order and invoice records are kept as long as tax and consumer-protection law requires. Support correspondence is kept while it is useful for a return or dispute and deleted afterwards. Analytics data is aggregated and carries no direct identifier.
Your rights under the DPDP Act, 2023
You can ask for a copy of the personal data we hold about you, ask us to correct or complete it, ask for erasure where it is no longer needed for an order or a legal duty, withdraw a consent you gave earlier, and nominate someone to exercise these rights for you. Write to the Grievance Officer below; we act on the request and tell you what was done, or explain why we cannot.
Children
This shop is not aimed at anyone under 18 and we do not knowingly collect a child’s personal data. Tell us if you believe we have, and it will be deleted.
Security
The site is served over an encrypted connection, administrative access is restricted, and we keep only what we need. No internet system is perfectly secure and we will not claim otherwise — but a small data set is a small target, and that is deliberate.
Fault reports and replacement requests
When you write about a cracked lens or a movement that will not run, we handle it as a replacement request under the Refund and Returns Policy. The photographs, unboxing video and order number you send are used only to settle that request and are deleted once the case closes.
Grievance Officer
Any question, request or complaint about your personal data goes to the Grievance Officer for Clock Decor at checkout@clockdecor.shop, or by post to shop No.06, 07, Gani Market, Lucknow marketing, Shivaji Marg, Lucknow, Uttar Pradesh 226001, India. Complaints are acknowledged within 24 hours and resolved within 30 days, as required under the DPDP Act, 2023 and the IT Act 2000. Working hours are Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
Changes
A revised policy is published on this page. The version in force on the day you order is the one that applies to your order.