Questions we get about clocks
How is a glass clock packed so it survives the courier?
Corner protectors, bubble wrap, and a double-wall outer carton with fill on all six faces; desk and alarm clocks go box-in-box. Hands, pendulums and battery covers are taped so they cannot swing against the dial. If something still arrives cracked, film the unboxing and we settle it within 48 hours.
What does delivery cost and how long does it take?
Free from ₹1,999; below that a flat ₹79 on the order. We pack in 2 business days and dispatch from Lucknow through Blue Dart / DTDC — 3–5 business days to metro PIN codes, 5–9 business days elsewhere, or 4–11 business days from order to door.
How can I pay?
UPI or Cash on Delivery, nothing else. We do not take credit or debit cards, net banking or PayPal, and we never store payment credentials. All prices are in Indian Rupees with applicable tax included.
Do the clocks come with a battery?
Most run on a single AA or AAA cell that you supply, because cells leak in storage and in transit and a leaked cell ruins a movement. Where a clock is mains or USB powered, the listing says so and the cable is in the box. Rechargeable and LED models state their input on the product page.
What does “silent” or “non-ticking” actually mean?
It means a sweep movement — the second hand glides instead of stepping, so there is no tick each second. It does not mean total silence; put your ear against any quartz clock and you will hear the motor. We describe it that way rather than promising a sound level we cannot measure.
How do I know the clock will fit my wall?
Every listing gives the dial diameter and the depth in inches and centimetres, measured by us on the actual piece. As a rough guide, a 12-inch dial suits a study or kitchen, 16 to 20 inches reads well from across a living room, and anything above 24 inches wants a wall with nothing else on it.
My clock runs a minute or two out. Is it faulty?
No. Quartz movements drift slightly over months and want an occasional reset — that is how quartz works. A clock that stops altogether inside the return window, and does not restart with a fresh cell, is a different matter and we treat it as a defect.
Is there a warranty?
We do not offer a six-month or manufacturer-backed warranty, and we will not pretend to. What you have is our returns cover for anything faulty, damaged, incorrect or missing on arrival, as described below. Wear on a finish, a discharged cell or damage from a fall after fitting are not faults.
Can I return a clock I simply do not like?
Yes, within 10 days of delivery, unused and back in its original packaging with the invoice. Approved refunds are processed within 7 business days. Full conditions are on the Refund and Returns Policy page.
Where do I track my order?
The tracking number is emailed and texted at dispatch, and the Track Your Order page takes your order number directly. If a scan sits still for more than 48 hours, email checkout@clockdecor.shop and we will chase the carrier.
Do you have a shop I can visit, or can you repair my old clock?
Neither. We are online-only, with no physical store or showroom, and we do not service or repair movements sent to us. Every order is placed on this website and shipped from Lucknow, Uttar Pradesh.